# Recordings

<div data-full-width="false"><figure><img src="/files/5tj8M7b0BpJ3XaYtJf20" alt=""><figcaption></figcaption></figure></div>

### View Options

You can customize the table of chat recordings using the drop-down menus at the top-right corner of the window:

<img src="/files/6eClF1VJN4Mi8ipDdTUv" alt="" data-size="line"> **Agent Selection**: Select which agent to analyze. You can choose from any agent in your current organization.

<img src="/files/pCQrIWpAQKQxlMtq62pm" alt="" data-size="line"> **Time Range**: Choose the time period for the data you want included in the assessment, from the past 24 hours to all time.

You can further customize the view using the <img src="/files/EMmO9OpnPJIzJA5nhFPy" alt="" data-size="line">**search** and <img src="/files/eRbYUdSvH629a4AmeKVz" alt="" data-size="line"> **filter** buttons on the top-right of the table

### Session data

The table of sessions displays columns of different data pertaining to each interaction:

**Recording:** Click **View** to open a transcript of the full conversation on the right-hand side of the window. This window also displays the session analysis and the Wayfound AI Supervisor's explanation and suggestions for improvement

**Tags:** Keywords categorizing the content of each conversation

**Labels:** Labels applied to session recordings

**Grade:** The AI supervisor evaluates the quality of each recording. It assigns one of the following grades:

<table><thead><tr><th width="211">Grade</th><th>Explanation</th><th data-hidden></th></tr></thead><tbody><tr><td><img src="/files/qqGGZLxdcuR8t4IZtN8N" alt="" data-size="line"><strong>Hot to go!</strong></td><td>The agent is meeting expectations in its interactions. However, the AI Supervisor can still raise potential issues and provide suggestions for improvement.</td><td></td></tr><tr><td><img src="/files/4Umph233UxzYNcBr45kj" alt="" data-size="line"><strong>Needs review</strong></td><td>The agent's performance is satisfactory, but there are areas that require closer attention and potential improvement.</td><td></td></tr><tr><td><img src="/files/RP0JA7DaSydWZ6bOYYVy" alt="" data-size="line"><strong>Needs attention</strong></td><td>The agent is facing significant challenges or issues that require immediate focus and resolution.</td><td></td></tr></tbody></table>

**Messages:** Number of exchanges recorded between the user and agent

**Events:** Flags when the agent invoked an action in the recording

**Visitor:** Displays the user's email, if connected, or the user's unique ID

**Duration:** Length of the conversation

**Last Updated:** Date and time the session was last updated

### Delete a recording

Users with admin status can delete recordings on Wayfound. To delete a recording, open it by clicking "View" in the Recordings page. Then, click the trash can <img src="/files/LG8hjRpt0SvQHMqc840T" alt="" data-size="line">next to the recording timestamp. Type "DELETE" in the pop-up window to confirm and delete the recording. Note that deleted recordings cannot be recovered.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wayfound.ai/sessions/recordings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.