Recordings
The Recordings tab provides a detailed view of individual interactions between users and your AI agents.
Last updated
The Recordings tab provides a detailed view of individual interactions between users and your AI agents.
Last updated
You can customize the table of chat recordings using the drop-down menus at the top-right corner of the window:
The table of chat recordings displayes columns of different data pertaining to each interaction:
Recording: Click View to open a transcript of the full conversation on the right-hand side of the window. This window also displays the grade and the Wayfound Agent Manager's explanation and suggestions for improvement
Tags: Keywords categorizing the content of each conversation
Grade: The AI manager evaluates the quality of each recording. It assignes one of the following grades:
The agent is meeting expectations in its interactions. However, the AI Manager can still raise potential issues and provide suggestions for improvement.
The agent's performance is satisfactory, but there are areas that require closer attention and potential improvement.
The agent is facing significant challenges or issues that require immediate focus and resolution.
Messages: Number of exchanges recorded between the user and agent
Events: Flags when the agent invoked an action in the recording
Visitor: Displays the user's email, if connected, or the user's unique ID
Duration: Length of the conversation
Started: Date and time the conversation began
Agent Selection: Select which agent to analyze. You can choose from any agent in your current organization.
Time Range: Choose the time period for the data you want included in the assessment, from the past 24 hours to all time.
Recording types: Select which interactions are included in the assessment. You can choose between "Preview," which analyzes interactions using the agents tab (see Test your agents), or "Published," which analyzes interactions using the published agent interface.
You can further customize the view using the search and filter buttons on the top-right of the table
Hot to go!
Needs review
Needs attention
Users with admin status can delete recordings on Wayfound. To delete a recording, open it by clicking "View" in the Recordings page. Then, click the trash can next to the recording timestam. Type "DELETE" in the pop-up window to confirm and delete the recording. Note that deleted recordings cannot be recovered.
