> For the complete documentation index, see [llms.txt](https://docs.wayfound.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wayfound.ai/sessions/recordings.md).

# Recordings

<div data-full-width="false"><figure><img src="/files/5tj8M7b0BpJ3XaYtJf20" alt=""><figcaption></figcaption></figure></div>

### View Options

You can customize the table of chat recordings using the drop-down menus at the top-right corner of the window:

<img src="/files/6eClF1VJN4Mi8ipDdTUv" alt="" data-size="line"> **Agent Selection**: Select which agent to analyze. You can choose from any agent in your current organization.

<img src="/files/pCQrIWpAQKQxlMtq62pm" alt="" data-size="line"> **Time Range**: Choose the time period for the data you want included in the assessment, from the past 24 hours to all time.

You can further customize the view using the <img src="/files/EMmO9OpnPJIzJA5nhFPy" alt="" data-size="line">**search** and <img src="/files/eRbYUdSvH629a4AmeKVz" alt="" data-size="line"> **filter** buttons on the top-right of the table

### Session data

The table of sessions displays columns of different data pertaining to each interaction:

**Recording:** Click **View** to open a transcript of the full conversation on the right-hand side of the window. This window also displays the session analysis and the Wayfound AI Supervisor's explanation and suggestions for improvement

**Tags:** Keywords categorizing the content of each conversation

**Labels:** Labels applied to session recordings

**Grade:** The AI supervisor evaluates the quality of each recording. It assigns one of the following grades:

<table><thead><tr><th width="211">Grade</th><th>Explanation</th><th data-hidden></th></tr></thead><tbody><tr><td><img src="/files/qqGGZLxdcuR8t4IZtN8N" alt="" data-size="line"><strong>Hot to go!</strong></td><td>The agent is meeting expectations in its interactions. However, the AI Supervisor can still raise potential issues and provide suggestions for improvement.</td><td></td></tr><tr><td><img src="/files/4Umph233UxzYNcBr45kj" alt="" data-size="line"><strong>Needs review</strong></td><td>The agent's performance is satisfactory, but there are areas that require closer attention and potential improvement.</td><td></td></tr><tr><td><img src="/files/RP0JA7DaSydWZ6bOYYVy" alt="" data-size="line"><strong>Needs attention</strong></td><td>The agent is facing significant challenges or issues that require immediate focus and resolution.</td><td></td></tr></tbody></table>

**Messages:** Number of exchanges recorded between the user and agent

**Events:** Flags when the agent invoked an action in the recording

**Visitor:** Displays the user's email, if connected, or the user's unique ID

**Duration:** Length of the conversation

**Last Updated:** Date and time the session was last updated

### Delete a recording

Users with admin status can delete recordings on Wayfound. To delete a recording, open it by clicking "View" in the Recordings page. Then, click the trash can <img src="/files/LG8hjRpt0SvQHMqc840T" alt="" data-size="line">next to the recording timestamp. Type "DELETE" in the pop-up window to confirm and delete the recording. Note that deleted recordings cannot be recovered.


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