# Recordings

<div data-full-width="false"><figure><img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FpD8EW7rsdA0PmgrdWTpQ%2FUntitled.png?alt=media&#x26;token=156cd8f5-199e-478e-952a-91278f7e7fe0" alt=""><figcaption></figcaption></figure></div>

### View Options

You can customize the table of chat recordings using the drop-down menus at the top-right corner of the window:

<img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FfWZGyXe9LPb5jd9eHkwi%2FScreenshot%202024-09-18%20at%202.37.19%E2%80%AFPM.png?alt=media&#x26;token=9552faaf-185e-43b2-9cd6-9957a70046a1" alt="" data-size="line"> **Agent Selection**: Select which agent to analyze. You can choose from any agent in your current organization.

<img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FcaD7geAhcc6wVWoiQrOE%2FScreenshot%202024-09-18%20at%202.37.38%E2%80%AFPM.png?alt=media&#x26;token=e7275431-4f8e-41bd-ae69-d39c0edb1c43" alt="" data-size="line"> **Time Range**: Choose the time period for the data you want included in the assessment, from the past 24 hours to all time.

You can further customize the view using the <img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FqbxWMRGwJFsPjByFwzHu%2FScreenshot%202024-09-18%20at%202.35.20%E2%80%AFPM.png?alt=media&#x26;token=77e87e3f-ecc0-4b51-8b06-8f5b9c12d535" alt="" data-size="line">**search** and <img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FWc0XWV25PGTmOUOgKmgs%2FScreenshot%202024-09-18%20at%202.36.40%E2%80%AFPM.png?alt=media&#x26;token=4c01050a-fba0-44fe-a55d-da40112151c9" alt="" data-size="line"> **filter** buttons on the top-right of the table

### Session data

The table of sessions displays columns of different data pertaining to each interaction:

**Recording:** Click **View** to open a transcript of the full conversation on the right-hand side of the window. This window also displays the session analysis and the Wayfound AI Supervisor's explanation and suggestions for improvement

**Tags:** Keywords categorizing the content of each conversation

**Labels:** Labels applied to session recordings

**Grade:** The AI supervisor evaluates the quality of each recording. It assigns one of the following grades:

<table><thead><tr><th width="211">Grade</th><th>Explanation</th><th data-hidden></th></tr></thead><tbody><tr><td><img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2F8VW9IT0FJ0ZU9pMTMNTJ%2FScreenshot%202024-11-18%20at%2011.16.46%E2%80%AFAM.png?alt=media&#x26;token=27cc8a95-e7b5-4037-b49d-f168b7371e7d" alt="" data-size="line"><strong>Hot to go!</strong></td><td>The agent is meeting expectations in its interactions. However, the AI Supervisor can still raise potential issues and provide suggestions for improvement.</td><td></td></tr><tr><td><img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FUVO7TcYZGU9jGgjz3Bcg%2FScreenshot%202024-11-18%20at%2011.22.03%E2%80%AFAM.png?alt=media&#x26;token=b86c12f2-31fd-4aa7-90cb-f67ebde7a96e" alt="" data-size="line"><strong>Needs review</strong></td><td>The agent's performance is satisfactory, but there are areas that require closer attention and potential improvement.</td><td></td></tr><tr><td><img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FmXiXpWBKvb2WTDf0szYn%2FScreenshot%202024-11-18%20at%2011.17.36%E2%80%AFAM.png?alt=media&#x26;token=ea02d7c9-e3db-405b-b327-b534df8369e4" alt="" data-size="line"><strong>Needs attention</strong></td><td>The agent is facing significant challenges or issues that require immediate focus and resolution.</td><td></td></tr></tbody></table>

**Messages:** Number of exchanges recorded between the user and agent

**Events:** Flags when the agent invoked an action in the recording

**Visitor:** Displays the user's email, if connected, or the user's unique ID

**Duration:** Length of the conversation

**Last Updated:** Date and time the session was last updated

### Delete a recording

Users with admin status can delete recordings on Wayfound. To delete a recording, open it by clicking "View" in the Recordings page. Then, click the trash can <img src="https://3122969842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fifg8pcYnTcaO17HuTu4I%2Fuploads%2FWsPRZCNl0r1KXcvjuyL3%2FScreenshot%202025-02-23%20at%209.15.50%E2%80%AFPM.png?alt=media&#x26;token=711f8271-24d8-4962-a5d6-60f61842929c" alt="" data-size="line">next to the recording timestamp. Type "DELETE" in the pop-up window to confirm and delete the recording. Note that deleted recordings cannot be recovered.