Recordings
The Recordings tab provides a detailed view of individual interactions between users and your AI agents.
View Options
You can customize the table of chat recordings using the drop-down menus at the top-right corner of the window:
Agent Selection: Select which agent to analyze. You can choose from any agent in your current organization.
Time Range: Choose the time period for the data you want included in the assessment, from the past 24 hours to all time.
You can further customize the view using the 
search and 
filter buttons on the top-right of the table
Session data
The table of sessions displays columns of different data pertaining to each interaction:
Recording: Click View to open a transcript of the full conversation on the right-hand side of the window. This window also displays the session analysis and the Wayfound AI Supervisor's explanation and suggestions for improvement
Tags: Keywords categorizing the content of each conversation
Labels: Labels applied to session recordings
Grade: The AI supervisor evaluates the quality of each recording. It assigns one of the following grades:
Hot to go!
The agent is meeting expectations in its interactions. However, the AI Supervisor can still raise potential issues and provide suggestions for improvement.
Needs review
The agent's performance is satisfactory, but there are areas that require closer attention and potential improvement.
Needs attention
The agent is facing significant challenges or issues that require immediate focus and resolution.
Messages: Number of exchanges recorded between the user and agent
Events: Flags when the agent invoked an action in the recording
Visitor: Displays the user's email, if connected, or the user's unique ID
Duration: Length of the conversation
Last Updated: Date and time the session was last updated
Delete a recording
Users with admin status can delete recordings on Wayfound. To delete a recording, open it by clicking "View" in the Recordings page. Then, click the trash can 
next to the recording timestamp. Type "DELETE" in the pop-up window to confirm and delete the recording. Note that deleted recordings cannot be recovered.
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