Global Guidelines

Global Guidelines define the oversight and organizational philosophy for all of your Agents.

Global Guidelines are natural-language statements that apply to all of your Agents universally. The AI Supervisor uses global guidelines, in addition to its own judgment, to measure your agents' quality and alignment. These guidelines sit at the top of a two-level hierarchy. Below global guidelines are guidelines for individual agents. This hierarchical approach draws from cutting-edge research in the deployment and control of large language models (e.g. Wallace et al 2024).

New global guidelines can be added by clicking + Add Guideline below the currently active ones. Clicking the button reveals a menu displaying multiple kinds of guidelines to add:

Brand Voice and Tone: establish the overall communication style for all agents across the organization. Use these guidelines to defines the language, formality level, and general demeanor that all agents share in common. AI interactions should embody. This ensures a consistent brand experience across all conversations with all agents in the organizations.

Company Values: embed the organization's core principles and ethical standards into all AI interactions. It guides agents to make decisions and provide responses that align with the company's mission, vision, and values.

Restrictions/Limitations: set universal boundaries for all agents in the network. It outlines topics, actions, or information that are off-limits for all AI interactions. This could include prohibitions on discussing confidential information, making commitments on behalf of the company, or engaging in any behavior that could be legally or ethically problematic.

Custom Command: implement organization-wide protocols or behaviors that are unique to the company. This could include specific ways of handling certain situations or standard responses to common queries.

Visit Improving Agent Performance for tips on writing good Global Guidelines.