# Global Guidelines

Global Guidelines are natural-language statements that apply to all of your Agents universally. The AI Supervisor uses global guidelines, in addition to its own judgment, to measure your agents' quality and alignment. These guidelines sit at the top of a two-level hierarchy.  Below global guidelines are guidelines for individual agents. This hierarchical approach draws from cutting-edge research in the deployment and control of large language models (e.g. [Wallace et al 2024](https://arxiv.org/pdf/2404.13208)). 

<figure><img src="/files/n2vBQiM2p3hWwHNnain6" alt=""><figcaption></figcaption></figure>

New global guidelines can be added by clicking **+ Add Guideline** below the currently active ones. Clicking the button reveals a menu displaying multiple kinds of guidelines to add:

<img src="/files/KL5UJ8n319AhSj8JE7Nw" alt="" data-size="line">**Brand Voice and Tone:** establish the overall communication style for all agents across the organization. Use these guidelines to defines the language, formality level, and general demeanor that all agents share in common. AI interactions should embody. This ensures a consistent brand experience across all conversations with all agents in the organizations.

<img src="/files/fyvn9XaRWLaZGi3rpmLs" alt="" data-size="line">**Company Values:** embed the organization's core principles and ethical standards into all AI interactions. It guides agents to make decisions and provide responses that align with the company's mission, vision, and values.

<img src="/files/mF7zTtbfUzwDeFrjC0YW" alt="" data-size="line">**Restrictions/Limitations:** set universal boundaries for all agents in the network. It outlines topics, actions, or information that are off-limits for all AI interactions. This could include prohibitions on discussing confidential information, making commitments on behalf of the company, or engaging in any behavior that could be legally or ethically problematic.

<img src="/files/uw9rfED1lmuUpRIvsEN5" alt="" data-size="line">**Custom Command:** implement organization-wide protocols or behaviors that are unique to the company. This could include specific ways of handling certain situations or standard responses to common queries.

Visit [Broken mention](broken://pages/5Uwq3VWAOzIH4QtYXDBk) for tips on writing good Global Guidelines.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.